Job Summary

The Wounded Warrior Project (WWP) Systems Administrator is responsible for the design, implementation, maintenance and administration of WWP on premise and cloud infrastructure services. The System Administrator supports the existing infrastructure while building out future services to enable the business to scale and operate more efficiently.

Essential Duties & Responsibilities

  • Installs, configures, monitors, troubleshoots and maintains existing and new Microsoft Windows and Unix server operating systems, e-mail systems, virtualization environments and storage
  • Administers mobile device management platform to include device policies, conditional access and application deployment
  • Administers Microsoft Office 365 file and collaboration services
  • Provides installation and configuration support for office modifications and data centers
  • Provides support to help desk technical staff regarding system administration and usage
  • Consults with database programmers, analysts, other systems administrators, and users regarding current and prospective system changes and future needs
  • Directs efforts of technicians who are involved in diagnosing and correcting system related failures and performing system management activities
  • Determines logical solutions to complex system administration and application problems
  • Takes initiative to conduct research and remain current with the latest technologies and solutions
  • Analyzes existing operations and recommends improvements
  • Works with data center and network telecommunicate providers
  • Prepares and maintains documentation
  • Other related duties as assigned

Knowledge, Skills & Abilities

  • Strong knowledge of Microsoft server roles and features such as Active Directory, DHCP, DFS, DNS, Failover Clustering, File, Hyper-V, IIS, NPS and Print
  • Passionate about technology and solving IT operations-focused problems
  • Ability to work effectively with staff, peers, and others in and outside the organization to accomplish goals, objectives and to identify and resolve problems
  • Strong documentation and training skills
  • Highly analytical – strong problem analysis/diagnostic and resolution skills
  • Strong configuration and design skills
  • Self-motivated and able to work within a project-based environment; takes initiative to drive projects to completion
  • Demonstrated ability to work independently
  • Exercise confidentiality and good judgment when working with sensitive issues
  • Excellent verbal and written communication skills with ability to effectively communicate with users of diverse backgrounds and skill levels
  • Unequivocal commitment to the highest standards of personal and business ethics and conduct
  • Excellent organizational and multi-tasking skills
  • Contribute to a positive work environment and overall team effort in the department and organization
  • Ability to influence others without having direct authority
  • Ability to work well under pressure and handle multiple projects and deadlines
  • Exceptional interpersonal skills; team player
  • Ability to work in an extremely fast paced and changing environment
  • Independent thinker with the ability to utilize critical and analytical skills in problem solving
  • Strong problem determination and resolution skills
  • Team-oriented and a desire to engage with others on day to day activities
  • Proficient with Microsoft Office, Visio, Project

Education & Experience Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or other related field or equivalent work experience required
  • Minimum of three (3) years of experience working with Microsoft Windows server operating systems, Active Directory, Microsoft Exchange, server virtualization platforms, storage and TCP/IP networking required
  • Minimum of three (3) years of experience selecting, deploying and maintaining infrastructure hardware such as servers, storage, battery backups
  • Minimum of three (3) years of experience working with software and hardware vendors preferred
  • Minimum of one (1) year experience administering the Microsoft Office 365 suite of tools and systems required
  • Minimum of two (2) years of experience working with SolarWinds and ManageEngine, or other monitoring technologies preferred
  • Minimum of one (1) year of experience working with Microsoft System Center suite preferred
  • Must be able to travel up to 25% of the time

Certifications & Licensure

  • MCSA or MCITP required
  • MCSE preferred
  • VCP preferred
  • ITIL Foundations preferred